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Salesforce Commerce Cloud

B2B and B2C ecommerce, built to talk to your CRM

Custom cartridges, SFRA, payment and shipping integrations, plus the wiring back to Sales and Service Cloud so order data isn't trapped in the store.

Launch Your Store
100+
Commerce Implementations
50M+
Transactions Processed
3x
Avg. Conversion Increase
Salesforce Dashboard
Pipeline
$2.4M
+18%
Win Rate
67%
+12%
Deals
142
+24%
Our 2026 takeSalesforce + Custom AI (without Einstein premiums)All Salesforce work →
🛍️Commerce Experience

Deliver Exceptional Shopping Experiences

See how Commerce Cloud builds conversion-optimized shopping journeys that work on any device

https://yourstore.commerce.cloud
YourStore
🎧

Premium Wireless Headphones

4.8 (1234)
$299
Noise Canceling
40hr Battery
Premium Sound
In Stock

Commerce Cloud Powers Every Step

AI-Powered Merchandising

Einstein automatically displays products based on browsing behavior and preferences

Seamless Cart Management

Smart cart abandonment recovery and real-time inventory updates

Personalized Experiences

Tailored recommendations increase conversion by 35%

60%
Mobile Conversion Lift
3x
Faster Page Load
Launch Your Commerce Store →

Transform Every Step of the Customer Journey

From product discovery to delivery confirmation, Commerce Cloud connects each step

Discovery

Before

Static, Generic Experience

  • • Same products for everyone
  • • Slow page loads
  • • Limited search
8% conversion
After

AI-Powered Personalization

  • • Smart recommendations
  • • Lightning-fast performance
  • • Intelligent search
18% conversion

Shopping

Before

Friction-Filled Cart

  • • Cart abandonment
  • • No saved preferences
  • • Desktop-only experience
72% abandon rate
After

Seamless Cart Experience

  • • Persistent cart
  • • Saved preferences
  • • Mobile-optimized
38% abandon rate

Checkout

Before

Complex Payment Flow

  • • Multi-step checkout
  • • Limited payment options
  • • Manual data entry
45% drop-off
After

One-Click Checkout

  • • Single-page checkout
  • • Multiple payment methods
  • • Auto-fill & saved cards
12% drop-off

Fulfillment

Before

Order Status Unknown

  • • No tracking visibility
  • • Email-only updates
  • • Delayed notifications
High support calls
After

Real-Time Tracking

  • • Live order tracking
  • • SMS & email updates
  • • Instant notifications
65% fewer calls

Measurable Commerce Success

125%
Increase in conversion rate
47%
Reduction in cart abandonment
3.2x
Return on investment
Unified Platform

One Platform, Every Commerce Model

Whether you're selling to consumers or businesses, Commerce Cloud adapts to your needs

B2C Commerce

Direct to Consumer

Build engaging shopping experiences that convert browsers into buyers

Key Features

Quick Checkout

One-click ordering and guest checkout options

Social Commerce

Sell directly on Instagram, Facebook, and Pinterest

Product Recommendations

Einstein AI suggests products based on browsing behavior

Promotions & Discounts

Flash sales, coupons, and loyalty programs

Performance Metrics

Avg. Conversion Rate3.2%
Mobile Traffic65%
Checkout Time< 2min

Perfect For

Fashion & Apparel
Electronics
Beauty & Cosmetics
Home & Garden
Explore B2C Commerce Solutions →

B2B Commerce

Business to Business

Streamline complex B2B transactions with self-service portals

Key Features

Account Hierarchies

Manage multiple buyers, locations, and approval workflows

Custom Pricing

Contract pricing, volume discounts, and negotiated rates

Quote Management

Request quotes, negotiate terms, and approve large orders

Bulk Ordering

Quick reorder, CSV upload, and requisition lists

Performance Metrics

Avg. Order Value$12K
Approval Time50% faster
Self-Service Rate85%

Perfect For

Manufacturing
Wholesale Distribution
Office Supplies
Industrial Equipment
Explore B2B Commerce Solutions →

Plus All These Unified Capabilities

Global Reach
Multi-currency & localization
Mobile-First
PWA & responsive design
Enterprise Security
PCI DSS compliant
Real-Time Analytics
Einstein insights
Order Journey

From Click to Delivery, Flawlessly

Commerce Cloud orchestrates every step of the customer journey with precision and speed

Browse Products

3.5min avg

Customer discovers products through search and recommendations

AI-powered search
Smart filters
Personalized results
Visual merchandising

Add to Cart

< 2 sec

Seamless cart experience with real-time inventory updates

Secure Checkout

1.8min avg

Fast, secure payment with multiple options

Order Processing

Real-time

Automated order management and fulfillment

Fulfillment

Same-day

Optimized picking, packing, and shipping

Delivery

2-3 days

Real-time tracking and delivery notifications

Post-Purchase

24/7

Engagement and retention

50%
Faster Fulfillment
99.9%
Order Accuracy
35%
Lower Cart Abandon
4.8
Customer Rating

Results That Speak

Numbers that showcase our commitment to excellence

0+
Commerce Implementations
0M+
Transactions Processed
0x
Avg. Conversion Increase
0%
Uptime Guarantee

Commerce Cloud, the way it should connect to the rest of your stack

Most Salesforce Commerce Cloud projects ship a working storefront and stop there. The problem shows up six months later when order data is stranded from Sales Cloud, service tickets, and finance. Our certified Commerce Cloud developers build the storefront and the integrations together, so customer history, orders, and support follow the same record.

What an engagement covers

Strategy through launch and post-launch tuning, with the same team and no handoff. We work alongsideSalesforce consultants and Salesforce certified administrators so your Commerce Cloud instance integrates cleanly with Sales Cloud,Service Cloud, and your order/payment systems on day one.

Commerce Cloud Development

  • B2B and B2C Commerce Cloud storefront development
  • Custom cartridges and SFRA customization
  • Mobile-first responsive design and PWA development
  • Payment gateway and shipping integration

Platform Integration

Why teams pick us for Commerce Cloud

We've shipped 100+ Commerce Cloud projects across B2B and B2C. The patterns we see most: PDP performance, cart abandonment that's actually a checkout problem, and stranded order data. We fix those specifically, not "deliver solutions" in general.

The team is certifiedSalesforce developers, Salesforce certified administrators, and ecommerce engineers. New build, platform migration, or ongoing tuning. We cover all three, and chain intoconsulting ordevelopment outsourcingwhen the scope grows.

Our Proven Process

A structured approach that ensures success every time

01

Commerce Strategy

Define your e-commerce vision, target audience, and success metrics

1-2 weeks
02

Storefront Design

Create stunning, conversion-optimized shopping experiences

2-3 weeks
03

Development & Integration

Build custom features and integrate with ERP, OMS, and payment systems

6-8 weeks
04

Testing & Launch

Rigorous testing across devices and browsers before going live

2 weeks
05

Growth & Optimization

Continuous A/B testing and optimization to maximize conversions

Ongoing
Success Story

Real Implementation, Real Results

See how we helped a healthcare network transform patient care with Salesforce Health Cloud

Healthcare
16 weeks
6 specialists
Salesforce Health Cloud Implementation

The Challenge

A regional healthcare network with 12 facilities struggled with fragmented patient data across legacy systems. Care coordinators lacked visibility into patient history, leading to delayed treatments, duplicate tests, and poor patient satisfaction scores (62% CSAT). Their existing CRM couldn't handle HIPAA compliance requirements.

Our Solution

We implemented Salesforce Health Cloud with Patient 360 view, integrating 3 EHR systems and creating unified care plans. Our team built custom Lightning components for care coordination workflows, automated HIPAA-compliant patient communications, and integrated with their scheduling and billing systems. We migrated 2.5M patient records with zero downtime.

Implementation Highlights:

Health Cloud configuration with Patient 360
Integration with 3 EHR systems (Epic, Cerner, AllScripts)
Custom Lightning Web Components for care coordination
Automated patient communication workflows
HIPAA-compliant security model implementation
Migration of 2.5M patient records
Training for 450+ care coordinators and clinicians

The Results

85%
Patient CSAT Score
40%
Faster Care Coordination
30%
Reduced Hospital Readmissions
90%+
User Adoption Rate

"IDEfforts' Health Cloud implementation gave us complete patient visibility across our network. Care coordination improved dramatically, and our patient satisfaction scores reached all-time highs. The team's healthcare expertise was evident throughout the project."

DSM
Dr. Sarah Mitchell
Chief Medical Information Officer
Regional Healthcare Network
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Frequently Asked Questions

Common questions about our Salesforce implementation services. Don't see your question? Contact us for answers.

Timeline varies based on complexity, but most implementations range from 4-16 weeks. A basic Sales Cloud implementation with minimal customization typically takes 4-6 weeks, while complex multi-cloud implementations with extensive integrations can take 12-16 weeks. We'll provide an accurate timeline after our discovery phase based on your specific requirements.
Our implementation team holds 50+ Salesforce certifications including Certified Technical Architects (CTA), Application Architects, System Architects, Platform Developers I & II, and various cloud-specific certifications. Every project is led by a certified Salesforce professional with relevant expertise for your industry and solution.
Yes, Salesforce integrations are a core service. We've integrated Salesforce with ERP systems (SAP, Oracle, Microsoft Dynamics), marketing automation (HubSpot, Marketo, Pardot), payment gateways, custom apps, and legacy databases. We use REST/SOAP APIs, middleware (MuleSoft when it fits), and event-driven sync depending on volume and latency: the right tool for each pattern.
Absolutely. Training is included in every implementation. We provide comprehensive administrator training, role-based end-user training, and create detailed documentation and video tutorials. Training sessions are customized to your team's needs and can be delivered in-person or remotely. We also offer ongoing training support post-launch.
Every implementation includes 30 days of hypercare support post-launch. During this period, we provide priority support, monitor system performance, track user adoption, and address any issues quickly. After hypercare, we offer managed services retainers for ongoing support, optimization, and enhancements.
Security is built into every phase of our implementation. We implement role-based access controls, field-level security, and encryption. For regulated industries, we ensure HIPAA, GDPR, or PCI-DSS compliance as needed. All team members sign NDAs, and we follow Salesforce security best practices. We can also conduct security audits and provide compliance documentation.
We use an agile methodology with regular sprint demos and feedback cycles, allowing us to adapt to changing requirements. For fixed-price projects, significant scope changes are handled through a formal change request process. For time & materials engagements, we can pivot quickly to accommodate new requirements without disrupting the project timeline.
Yes, we frequently work with companies who need help with their existing Salesforce org. We start with a comprehensive health check to assess your current implementation, identify issues, and recommend improvements. We can then take over support, fix technical debt, implement new features, or perform a complete overhaul if needed.

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50+ Salesforce Certifications
4.9/5 Client Rating
150+ Implementations Delivered