Experience Cloud Specialists

Connect Everyone, Engage Seamlessly

Transform customer support with Salesforce Experience Cloud implementation. Our certified consultants deliver portal solutions that enhance engagement, reduce support costs, and empower self-service.

Build Your PortalView Portal Solutions
80+
Experience Cloud Sites
5M+
Portal Users Supported
70%
Self-Service Increase
Salesforce Dashboard
Pipeline
$2.4M
+18%
Win Rate
67%
+12%
Deals
142
+24%
Portal Types

Portals Built for Every Audience

Experience Cloud powers branded digital experiences for customers, partners, and employees.

Customer Portal

Self-service portals where customers can find answers, track orders, and submit cases 24/7.

10K+
Active Users
92%
Engagement
4.8/5
CSAT Score
65%
Deflection

Key Features

Knowledge base access
Case management
Order tracking
Community forums

Common Use Cases

Product documentation
Submit support tickets
Track shipments
Download resources

Partner Portal

Collaborative spaces for partners to access resources, manage deals, and grow together.

2.5K+
Partner Companies
88%
Engagement
4.6/5
CSAT Score
58%
Deflection

Key Features

Deal registration
Resource library
Training & certification
Co-marketing tools

Common Use Cases

Register opportunities
Access sales materials
Complete training
Track commissions

Employee Portal

Internal hubs where employees access tools, information, and collaborate seamlessly.

5K+
Team Members
95%
Engagement
4.9/5
CSAT Score
72%
Deflection

Key Features

HR self-service
Company news & updates
Document management
Team collaboration

Common Use Cases

Request time off
Access policies
Submit expenses
Find colleagues

One Platform, Infinite Possibilities

Build and manage all your portals from a single, powerful platform

3

Portal Types

Customer, Partner, and Employee portals

17.5K+

Total Users

Across all portal types and use cases

92%

Avg. Engagement

High engagement across all portals

65%

Case Deflection

Reduced support costs with self-service

Build Your Portal Today →

Empower Every Audience with Branded Portals

See how Experience Cloud transforms experiences for customers, partners, and employees

WITHOUT PORTAL

Frustrating Support

Call center is only option. Long wait times. Repeat information to multiple agents. No visibility into case status.

Satisfaction Score
62%
High support costs
Poor user experience
Limited scalability
WITH EXPERIENCE CLOUD

Self-Service Portal

24/7 knowledge base access. Submit and track cases online. Community forum for peer help. Real-time status updates.

Satisfaction Score
94%
70% reduction in support tickets
5x faster information access
Branded, customizable interface
User Journey

Every Step of the User Journey, Optimized

Experience Cloud creates seamless journeys from login to resolution, keeping users engaged at every touchpoint.

Stage 1: Login

Secure, personalized access to your portal

< 2s
Login Time

Key Benefits

Quick access in < 2 seconds
Secure authentication
Personalized welcome

Features at This Stage

Single Sign-On (SSO) integration
Multi-factor authentication
Personalized dashboard on login
Seamless mobile experience

Stage 2: Browse

Discover relevant content and resources

92%
Content Discovery

Key Benefits

AI-powered recommendations
Intuitive navigation
Latest updates surfaced

Features at This Stage

Personalized content recommendations
Category-based navigation
Featured articles & updates
Quick access to favorites

Stage 3: Search

Find exactly what you need instantly

< 10s
Find Time

Key Benefits

Smart search results
Filter & refine easily
Find in < 10 seconds

Features at This Stage

Intelligent search with autocomplete
Filter by type, date, category
Natural language queries
Search history & suggestions

Stage 4: Find Solution

Access answers and resolve issues

95%
Resolution Rate

Key Benefits

Self-service solutions
Rich media content
95% success rate

Features at This Stage

Comprehensive knowledge base
Step-by-step guides
Video tutorials
Related articles suggestions

Stage 5: Engage

Connect, share, and collaborate

87%
Engagement Rate

Key Benefits

Peer-to-peer support
Build community
Share knowledge

Features at This Stage

Community discussions
Ask questions & get answers
Share feedback & ideas
Connect with peers

Seamless Journeys Drive Better Outcomes

Every touchpoint is designed to guide users to success quickly and efficiently

5

Key Stages

Optimized touchpoints

91%

Avg. Success

Across all stages

3.2min

Avg. Journey

From login to resolution

4.7/5

User Rating

Overall satisfaction

Results That Speak

Numbers that showcase our commitment to excellence

0+
Experience Cloud Sites Built
0M+
Portal Users Supported
0%
Self-Service Increase
0%
Platform Uptime SLA
No-Code Builder

Build Powerful Portals Without Code

Create stunning, branded portals in minutes with our intuitive drag-and-drop builder.

Portal Builder

Drag components to build your portal

Component Library

Page Preview

Drag components here or click Auto Build

5 Steps to Launch

1

Choose Template

Select from 50+ pre-built templates

2

Drag & Drop Components

Add components to your page

3

Customize Design

Match your brand colors & style

4

Preview & Test

See how it looks on all devices

5

Publish Live

Go live in minutes, not months

Why Our Builder Stands Out

50+ Pre-built Templates

Start with industry-proven designs

No Coding Required

Point, click, and customize with ease

Mobile Responsive

Looks perfect on any device automatically

Launch in Minutes

Go from concept to live portal fast

10x
Faster Build Time
0
Code Required
Community Engagement

Build Thriving Online Communities

Track engagement, measure success, and grow your community with powerful analytics and insights.

0
Score

Community Engagement Score

0
Posts
0
Replies
0
Active Users
Response Time
2.3h
Average
Solution Rate
87%
Resolved

Trending Topics

Product Updates & Features

High
342 posts+24%

Best Practices & Tips

High
287 posts+18%

Integration Questions

Medium
194 posts+12%

Troubleshooting Help

High
156 posts+31%

Growth Overview

Monthly Growth
+32%
Up from last month
Active Members
85%
Weekly active rate
Avg. Discussion
12.4
Replies per post
New Members
284
This week

Why Communities Drive Success

3x

Higher Retention

Community members stay longer

50%

Support Reduction

Peer-to-peer help deflects cases

2x

Product Advocacy

Members become brand champions

24/7

Always Available

Communities never sleep

Our Capabilities

Explore our technical expertise across platforms

Self-Service Customer Portals

Empower customers with 24/7 access to support, knowledge, and resources

  • Knowledge Base Search
  • Case Management
  • Order Tracking
  • Community Forums

Expert Salesforce Experience Cloud Implementation

IDEfforts delivers comprehensive Salesforce Experience Cloud solutions that create engaging digital experiences for your customers, partners, and employees. Our certified team builds custom portals, communities, and self-service sites that integrate seamlessly with your Salesforce cloud ecosystem. Whether you need customer support portals, partner relationship management sites, or employee intranets, our Experience Cloud implementations drive engagement and reduce support costs.

Complete Experience Cloud Solutions

Our Salesforce Experience Cloud services cover the entire implementation lifecycle. From strategy and design to development, integration, and ongoing optimization, we deliver end-to-end solutions. We work alongside Salesforce consultants, developers, and Salesforce certified administrators to create branded experiences that connect seamlessly with Sales Cloud, Service Cloud, and Commerce Cloud.

Experience Cloud Solutions

  • Customer self-service portals and communities
  • Partner relationship management portals
  • Employee collaboration sites and intranets
  • Custom branded Experience Cloud sites

Platform Integration

Why Choose IDEfforts for Experience Cloud?

Our Salesforce Experience Cloud expertise combines design excellence with technical depth. We understand that successful portals require both stunning user experiences and robust platform integration. As one of the leading Salesforce implementation companies, we bring proven methodologies to every Experience Cloud project. Our team includes UX designers, certified Salesforce developers, and Salesforce certified administrators who work together to create exceptional digital experiences.

Whether you need a customer support portal integrated with Service Cloud, a partner site connected to Sales Cloud, or an employee community, our Experience Cloud solutions deliver results. We handle complete Salesforce implementation, third party integration, and ongoing Salesforce administration to ensure your Salesforce Experience Cloud platform drives engagement and business value.

Our Proven Process

A structured approach that ensures success every time

01

Portal Strategy

Define audience, use cases, and success metrics for your portal

1 week
02

Design & Branding

Create visual designs that align with your brand guidelines

2 weeks
03

Development & Configuration

Build pages, integrate components, and configure user access

4-6 weeks
04

Testing & Launch

UAT with pilot users before full rollout to all community members

1-2 weeks
05

Adoption & Growth

Drive adoption with training and continuously add new features

Ongoing
Success Story

Real Implementation, Real Results

See how we helped a healthcare network transform patient care with Salesforce Health Cloud

Healthcare
16 weeks
6 specialists
Salesforce Health Cloud Implementation

The Challenge

A regional healthcare network with 12 facilities struggled with fragmented patient data across legacy systems. Care coordinators lacked visibility into patient history, leading to delayed treatments, duplicate tests, and poor patient satisfaction scores (62% CSAT). Their existing CRM couldn't handle HIPAA compliance requirements.

Our Solution

We implemented Salesforce Health Cloud with Patient 360 view, integrating 3 EHR systems and creating unified care plans. Our team built custom Lightning components for care coordination workflows, automated HIPAA-compliant patient communications, and integrated with their scheduling and billing systems. We migrated 2.5M patient records with zero downtime.

Implementation Highlights:

Health Cloud configuration with Patient 360
Integration with 3 EHR systems (Epic, Cerner, AllScripts)
Custom Lightning Web Components for care coordination
Automated patient communication workflows
HIPAA-compliant security model implementation
Migration of 2.5M patient records
Training for 450+ care coordinators and clinicians

The Results

85%
Patient CSAT Score
40%
Faster Care Coordination
30%
Reduced Hospital Readmissions
90%+
User Adoption Rate

"IDEfforts' Health Cloud implementation gave us complete patient visibility across our network. Care coordination improved dramatically, and our patient satisfaction scores reached all-time highs. The team's healthcare expertise was evident throughout the project."

DSM
Dr. Sarah Mitchell
Chief Medical Information Officer
Regional Healthcare Network

Frequently Asked Questions

Common questions about our Salesforce implementation services. Don't see your question? Contact us for answers.

Timeline varies based on complexity, but most implementations range from 4-16 weeks. A basic Sales Cloud implementation with minimal customization typically takes 4-6 weeks, while complex multi-cloud implementations with extensive integrations can take 12-16 weeks. We'll provide an accurate timeline after our discovery phase based on your specific requirements.
Our implementation team holds 50+ Salesforce certifications including Certified Technical Architects (CTA), Application Architects, System Architects, Platform Developers I & II, and various cloud-specific certifications. Every project is led by a certified Salesforce professional with relevant expertise for your industry and solution.
Yes, we specialize in Salesforce integrations. We've successfully integrated Salesforce with ERP systems (SAP, Oracle, Microsoft Dynamics), marketing automation platforms (HubSpot, Marketo, Pardot), payment gateways, custom applications, and legacy databases. Our team uses APIs, middleware platforms, and custom integration solutions to create seamless data flow.
Absolutely. Training is included in every implementation. We provide comprehensive administrator training, role-based end-user training, and create detailed documentation and video tutorials. Training sessions are customized to your team's needs and can be delivered in-person or remotely. We also offer ongoing training support post-launch.
Every implementation includes 30 days of hypercare support post-launch. During this period, we provide priority support, monitor system performance, track user adoption, and address any issues quickly. After hypercare, we offer managed services retainers for ongoing support, optimization, and enhancements.
Security is built into every phase of our implementation. We implement role-based access controls, field-level security, and encryption. For regulated industries, we ensure HIPAA, GDPR, or PCI-DSS compliance as needed. All team members sign NDAs, and we follow Salesforce security best practices. We can also conduct security audits and provide compliance documentation.
We use an agile methodology with regular sprint demos and feedback cycles, allowing us to adapt to changing requirements. For fixed-price projects, significant scope changes are handled through a formal change request process. For time & materials engagements, we can pivot quickly to accommodate new requirements without disrupting the project timeline.
Yes, we frequently work with companies who need help with their existing Salesforce org. We start with a comprehensive health check to assess your current implementation, identify issues, and recommend improvements. We can then take over support, fix technical debt, implement new features, or perform a complete overhaul if needed.

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50+ Salesforce Certifications
4.9/5 Client Rating
150+ Implementations Delivered