Service Hub, built for retention.
Tickets, knowledge, SLAs, surveys, and AI. Service Hub configured around the customer experience you promise.
HubSpot Service Hub turns support from a cost center into a retention engine when it's wired right. We design ticket pipelines, SLAs, knowledge base, feedback loops, and AI agents that deflect routine work and surface the cases your team should care about.
Beyond out-of-the-box Service Hub.
Implementation & Setup
Service Hub configured end to end: ticket pipelines, teams, routing, lifecycle stages, and channel intake from email, chat, and forms.
Ticket Pipelines & SLAs
Pipeline design by issue type or product line, SLA policies, response and resolution targets, escalation rules, and breach automation.
Conversational Inbox & Channels
Unified inbox across email, live chat, Facebook Messenger, and forms. Routing rules, away states, and bot handoffs to humans.
Knowledge Base
Information architecture, article templates, search tuning, and surfacing in chat and the customer portal, built for deflection, not just storage.
Customer Feedback & Surveys
NPS, CSAT, and CES surveys triggered at the right moments, with workflows that route detractors and surface trends.
Customer Portal
Self-service portal for ticket status, knowledge, and account context: branded and integrated with your auth where needed.
Integration & Sync
Sales Hub, Salesforce, billing, product analytics, on-call tools, and custom apps where the marketplace falls short.
AI Customer Service Agents
Native and custom AI agents for tier-1 deflection, draft replies, ticket summarization, and routing, escalating to humans on the right signals.
Admin & Ongoing Support
Monthly admin retainer, governance, SLA tuning, knowledge maintenance, and new automation as your service motion evolves.
Why teams hire us for Service Hub.
We ship CRM every day
300+ Salesforce projects + custom AI CRMs in production. Service Hub gets the same engineering discipline: schema, automation hygiene, integration testing.
Honest tier guidance
Free vs. Starter vs. Professional vs. Enterprise. We recommend the tier you actually need based on volume, channels, and SLA depth. No edition inflation.
AI without rip-and-replace
We extend Service Hub with custom AI agents and workflows where the native features fall short, without forcing you off HubSpot.
Service-motion fluency
We design pipelines and SLAs around how your team actually supports customers, high-volume SMB, complex B2B, or hybrid, not a generic template.
From discovery to live.
Discovery & audit
Workshops with support leadership and agents. We map current channels, queues, SLAs, and where tickets stall or get re-opened.
Design & spec
Ticket pipelines, SLAs, routing, knowledge IA, surveys, and reporting, designed with you and signed off before any build.
Build
Configuration, automation, knowledge base, surveys, integrations, and dashboards. Test data, UAT with agents and leads, fix list before launch.
Train & launch
Admin training, agent onboarding, manager dashboards, and runbooks. Adoption support during cutover, not over the wall.
Ongoing optimization
Monthly retainer for admin, SLA tuning, AI agents, knowledge maintenance, and reporting iterations.
Common questions.
Let's scope it.
30-minute consultation. We map your workflow, recommend the right path: and tell you honestly whether it's the right fit.